2. General Information

Licensing


Licensing Scheme

At the moment SafeUTM license has two types of licenses:

Both types of licenses can be acquired by contacting your SafeDNS manager.

Technical Support

One of the main priorities for SafeDNS is our clients’ high satisfaction rate.


Technical support is provided throughout the service subscription period. The subscription is included in the license price and is valid for a year from the date of purchase. Upon its expiration, the subscription can be renewed for one year or longer.

You can get detailed information about technical support subscriptions and updates from your manager.


Working Hours

Days of the week

Hours in EDT (EST)

Mon-Sun

24/7


Contacts

Way to contact

Description

Contacts page

www.safedns.com/contacts

Phone (US)

+1 (800) 820-25-30

Phone (outside the US)

+1 (571) 421-29-90

Email

support@safedns.com

Live support chat

SafeUTM web interface


Rules of Contact

 

When contacting technical support users must provide the following information: organization name, contact details, and license number.