# Technical Support

One of the main priorities for SafeDNS is our clients’ high satisfaction rate.

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Technical support is provided throughout the service subscription period. The subscription is included in the license price and is valid for a year from the date of purchase. Upon its expiration, the subscription can be renewed for one year or longer.

<p class="callout info">You can get detailed information about technical support subscriptions and updates from your manager.</p>

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#### **Working Hours**

<table id="bkmrk-days-of-the-week-hou" style="width: 136.049%;"><tbody><tr><td style="width: 40.6675%;" width="312">**Days of the week**

</td><td style="width: 59.3325%;" width="312">**Hours in EDT (EST)**

</td></tr><tr><td style="width: 40.6675%;" width="312">Mon-Sun

</td><td style="width: 59.3325%;" width="312">24/7

</td></tr></tbody></table>

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#### **Contacts**

<table id="bkmrk-way-to-contact-descr" style="width: 100%; height: 212.344px;"><tbody><tr style="height: 35.3906px;"><td style="width: 40.6559%; height: 35.3906px;">**Way to contact**

</td><td style="width: 59.3441%; height: 35.3906px;">**Description**

</td></tr><tr style="height: 35.3906px;"><td style="width: 40.6559%; height: 35.3906px;">Contacts page

</td><td style="width: 59.3441%; height: 35.3906px;">[www.safedns.com/contacts](http://www.safedns.com/contacts)

</td></tr><tr style="height: 35.3906px;"><td style="width: 40.6559%; height: 35.3906px;">Phone (US)

</td><td style="width: 59.3441%; height: 35.3906px;">[+1 (800) 820-25-30](tel:+18008202530)

</td></tr><tr style="height: 35.3906px;"><td style="width: 40.6559%; height: 35.3906px;">Phone (outside the US)

</td><td style="width: 59.3441%; height: 35.3906px;">[+1 (571) 421-29-90](tel:+15714212990)

</td></tr><tr style="height: 35.3906px;"><td style="width: 40.6559%; height: 35.3906px;">Email

</td><td style="width: 59.3441%; height: 35.3906px;"><support@safedns.com>

</td></tr><tr style="height: 35.3906px;"><td style="width: 40.6559%; height: 35.3906px;">Live support chat

</td><td style="width: 59.3441%; height: 35.3906px;">SafeUTM web interface

</td></tr></tbody></table>

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#### **Rules of Contact**

- Technical support is provided in connection with questions regarding SafeDNS products setup.
- Technical support specialists do not provide product usage training for users as part of technical support.

<div class="pointer-container" id="bkmrk-%C2%A0"><div class="pointer anim is-page-editable"><svg class="svg-icon" data-icon="link" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg><div class="input-group inline block"> <button class="button outline icon" data-clipboard-target="#pointer-url" title="Copy Link" type="button"><svg class="svg-icon" data-icon="copy" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg></button></div><svg class="svg-icon" data-icon="edit" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg></div></div><p class="callout info">When contacting technical support users must provide the following information: organization name, contact details, and license number.</p>