Mobile & tablet
- SafeDNS App for Android Setup
- Android DNS Setup
- Mobile Devices Filtering Setup
- Network Analyzer Guide
SafeDNS App for Android Setup
SafeDNS Agent is an application that allows you to use SafeDNS filtering on mobile devices running Android.
Supported Android versions: 5 or higher.
Supported devices: Samsung, Pixel, Lenovo.
The Agent is available on the following billing plans: Safe Family, Pro, Pro Plus, and archived Safe@Home, Safe@Office.
Getting started
1. Install the app from Google Play, and run the SafeDNS Agent app.
2. Press the "Get started" button.
3. Press "Sign in" if you already have a SafeDNS account, and go to Step 5.
Otherwise, press "Register".
4. Fill in the required fields and press "Register".
5. Enter your SafeDNS account email (or username) and password, and press "Sign in".
6. Create and confirm a PIN code for quick access to the application.
7. Press "Download certificate" to install the SafeDNS root certificate. This step is necessary for the correct display of the block page on HTTPS sites.
Please note that the filtering still works without the installed certificate.
8. Press "Activate now" and "Activate device admin" to enable the feature that prevents unauthorized users from deleting the application and disabling filtering on the device.
9. Press "Allow now", then find the SafeDNS app in the suggested list and set the permission switch to ON.
10. Press "Allow now", then find the SafeDNS app in the suggested list and set the permission switch to ON.
11. Press "Allow now", then tap "Ok" to allow SafeDNS Agent to create a VPN connection.
12. Press "Go to website" to visit the SafeDNS Dashboard and set up the filtering.
If the filtering is already configured, swipe this screen to the left and press "Got it" to complete the installation.
App settings
If you want to change the filtering settings after installing the application, open the SafeDNS Agent application and enter your PIN code.
You will be taken to the main screen of the application. Here you can disable filtering using the slider, change the filtering policy (after installation, the Default policy is applied), or go to the SafeDNS Dashboard. To go to the Dashboard, press on the three bars in the upper left corner and pick "Filtering settings".
In your Dashboard, you can configure filtering categories, manage exceptions in Allow/Deny lists, and much more.
After setting up the filtering, check its operation by trying to access one of the sites you blocked. If you see the block page instead of the site, everything is configured correctly.
Please note that settings take 5-7 minutes to apply.
Stats and filtering status update every 10 minutes.
Android DNS Setup
Please note, that the Android user interface varies depending on the device model.
2. Open the "Settings" app and navigate to the Wi-Fi menu.
3. Press on arrow icon of your current Wi-Fi connection.
4. In the Network Details press on the "IP settings – DHCP".
5. Select the Static option and add the following addresses to DNS1 and DNS2 fields: 195.46.39.39 and 195.46.39.40
Once the addresses are added, press the checkmark icon to save the settings.
Your Android device is now filtered with the SafeDNS filtering policy.
Please note that settings take 5-7 minutes to apply.
Stats and filtering status update every 10 minutes.
Mobile Devices Filtering Setup
Please note, that this filtering option works via the third-party app OpenVPN.
If you encounter any issues, please contact our Technical Support.
iPhone and iPad
1. Open the SafeDNS Dashboard and navigate to Settings > Devices.
2. Scroll down to the VPN section, enter any name for a new VPN connection, and click Add.
Choose a filtering policy before adding a VPN connection, if needed.
3. Upon creating the connection, two icons will appear in the "Certificate" column. One is for downloading the Certificate, and the other is for sending it by email. Open your SafeDNS Dashboard on your mobile device, and press the "Cloud download" icon.
Alternatively, you can click the "Letter" icon to send the configuration file to your SafeDNS account email.
Multiple devices can use the same filtering policy, but each device should use its own VPN certificate.
You can also change the filtering policy of the created VPN connection by clicking on the pencil icon to the right. Please note, that you don't need to redownload your VPN certificate on your mobile device if you change its filtering policy.
4. Install the OpenVPN Connect client from the App Store (the app is free of charge).
5. Open the installed application and click Agree in the Privacy Policy pop-up.
6. Select the Upload File menu and import the downloaded .ovpn certificate file either from the Files or from the received mail.
The Certificate has the following name format: safedns-123456.ovpn
7. Tap the Connect button.
8. Wait until the VPN connection is established.
Your iPhone/iPad is now filtered with the SafeDNS filtering policy.
Android Devices
1. Open the SafeDNS Dashboard and navigate to Settings > Devices.
2. Scroll down to the VPN section, enter any name for a new VPN connection, and click Add.
Choose a filtering policy before adding a VPN connection, if needed.
3. Upon creating the connection, two icons will appear in the "Certificate" column. One is for downloading the Certificate, and the other is for sending it by email. Open your SafeDNS Dashboard on your mobile device, and press the "Cloud download" icon.
Alternatively, you can click the "Letter" icon to send the configuration file to your SafeDNS account email.
Multiple devices can use the same filtering policy, but each device should use its own VPN certificate.
You can also change the filtering policy of the created VPN connection by clicking on the pencil icon to the right. Please note, that you don't need to redownload your VPN certificate on your mobile device if you change its filtering policy.
4. Install the OpenVPN Connect app from Google Play (the app is free of charge).
5. Open the installed application and click Agree in the Privacy Policy pop-up.
6. Select the Upload File menu and import the downloaded .ovpn certificate file either from the File Manager or from the received mail.
The Certificate has the following name format: safedns-123456.ovpn
7. Tap the Connect button.
8. Wait until the VPN connection is established.
Your Android device is now filtered with the SafeDNS filtering policy.
Please note that settings take 5-7 minutes to apply.
Stats and filtering status update every 10 minutes.
Network Analyzer Guide
This guide shows how to troubleshoot the internet issues on iOS and Android devices using Network Analyzer.
Installation
To run the diagnostics, please download and install the Network Analyzer app from the Google Play:
https://play.google.com/store/apps/details?id=net.techet.netanalyzerlite.an
Or from the App Store:
https://apps.apple.com/us/app/network-analyzer/id562315041
How to use the app
Once the Application installed, please run it and open the Tools tab:
Select the Query type: DNS and the Settings: TXT.
Set the query address: black.safedns.com and press the Start button.
This is an example of the correct response:
The first underlined part shows the public IP address of your network.
The second underlined part shows the ID of your filtering policy that can also be found here - https://www.safedns.com/cabinet/policy/
Troubleshooting
If you haven't added the IP address to the SafeDNS Dashboard, the second underlined number will show “0”.
If the response contains the status message only, it usually means that DNS servers are not configured on your router or your device.
