# How to enable two-factor authentication (2FA)

#### Enabling 2FA

To enable two-factor authentication, do the following:

1\. Navigate to [https://www.safedns.com/dashboard/account/](https://www.safedns.com/dashboard/account/)

2\. Scroll down to the **Two-Factor Authentication (2FA)** panel

[![Screenshot_568.png](https://docs.safedns.com/uploads/images/gallery/2026-03/scaled-1680-/OYuQQREM8rcUVLLB-screenshot-568.png)](https://docs.safedns.com/uploads/images/gallery/2026-03/OYuQQREM8rcUVLLB-screenshot-568.png)

3\. Choose the preferred method for authentication.

<p class="callout success">We recommend using the **Authenticator App** for better security.</p>

4\. Press **Enable** and follow the on-screen instructions for the selected method.

5\. Save the backup codes when prompted.

<p class="callout warning">Backup codes are shown only once. We strongly recommend keeping them on a different device or writing them down. Each code can be used only once.  
Backup codes can be regenerated by pressing the **Regenerate** button. Previously generated codes will be invalidated.</p>

If needed, you can enable both authentication methods. To do that, press **Enable** under the other method, then follow the on-screen instructions.

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#### Using 2FA

2FA will be prompted on each login after entering the valid login and password.

[![Screenshot_571.png](https://docs.safedns.com/uploads/images/gallery/2026-03/scaled-1680-/tTmsUr9Tk43z9scE-screenshot-571.png)](https://docs.safedns.com/uploads/images/gallery/2026-03/tTmsUr9Tk43z9scE-screenshot-571.png)

If both authentication methods are enabled, you can use the other method via the **Use the other method** option.

[![Screenshot_569.png](https://docs.safedns.com/uploads/images/gallery/2026-03/scaled-1680-/KicbSoBOIXqg6eHV-screenshot-569.png)](https://docs.safedns.com/uploads/images/gallery/2026-03/KicbSoBOIXqg6eHV-screenshot-569.png)

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#### Using Backup Codes

If you lost access to the authentication method(s), you can use the backup codes instead via the **Use a backup code** option.

[![Screenshot_570.png](https://docs.safedns.com/uploads/images/gallery/2026-03/scaled-1680-/gdCEwE5g9JSpdGdo-screenshot-570.png)](https://docs.safedns.com/uploads/images/gallery/2026-03/gdCEwE5g9JSpdGdo-screenshot-570.png)

<p class="callout warning"> Each backup code can be used only once.</p>

---

#### Disabling 2FA

You can disable 2FA by pressing the Disable button in the Two-Factor Authentication (2FA) panel.

[![Screenshot_572.png](https://docs.safedns.com/uploads/images/gallery/2026-03/scaled-1680-/fDXGeT4gjtYjrjsv-screenshot-572.png)](https://docs.safedns.com/uploads/images/gallery/2026-03/fDXGeT4gjtYjrjsv-screenshot-572.png)

If both authentication methods are enabled, you can disable one or both.

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#### Disabling 2FA via SafeDNS Support

If you lost access to authentication methods and backup codes, you can request to disable 2FA via the **Use a backup code &gt; Send Request** option.

[![Screenshot_573.png](https://docs.safedns.com/uploads/images/gallery/2026-03/scaled-1680-/eQjZVajo1FzBH0VU-screenshot-573.png)](https://docs.safedns.com/uploads/images/gallery/2026-03/eQjZVajo1FzBH0VU-screenshot-573.png)

After the request is sent, the SafeDNS Support team will respond within 3 hours to the email address of your SafeDNS account.

If you need Support to reply to the other email, please send the request manually to <support@safedns.com>. Alternatively, you can use the live chat on any page of the SafeDNS website.

<p class="callout warning">Please note that for security reasons, Support will ask additional questions to verify the account ownership.</p>