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Technical Support

One of the main priorities for SafeDNS is our clients’ high satisfaction rate.

Technical support is provided throughout the service subscription period. The subscription is included in the license price and is valid for a year from the date of purchase. Upon its expiration, the subscription can be renewed for one year or longer.

You can get detailed information about technical support subscriptions and updates from your manager.

Working Hours

Days of the week

Hours in EDT (EST)




Way to contact


Contacts page

Phone (US)

+1 (800) 820-25-30

Phone (outside the US)

+1 (571) 421-29-90


Live support chat

SafeUTM web interface

Rules of Contact

  • Technical support is provided in connection with questions regarding SafeDNS products setup.
  • Technical support specialists do not provide product usage training for users as part of technical support.

When contacting technical support users must provide the following information: organization name, contact details, and license number.