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Access to Remote Networks via Router on LAN

6. Instructions and Troubleshooting

Deleting Direct Routing Between Router and LAN Hosts Let's say there is a router in the local UTM network that establishes communication with other networks (often using a tunnel). UTM is the default gateway for network clients. You want to set up routing o...

What to Do if Your IP is Blacklisted by DNSBL

6. Instructions and Troubleshooting

If you are using a public static IP address, then an IP address being in the blacklists may mean that bot activity, participation in DDoS attacks, or spam mailing has been recorded in your network. The presence of a dynamic IP address from the "home" IP add...

How to Restore Access to SafeUTM

6. Instructions and Troubleshooting

If you lose the Administrator’s password, you can reset it if you have physical access to the server. To do this, follow these steps: Reboot the server. When the GRUB bootloader menu appears with the choice of the Linux kernel to boot the system, press E...

How to Restore to Previous Version after Updating SafeUTM

6. Instructions and Troubleshooting

We recommend using this feature if SafeUTM does not work correctly after an update. It is possible to restore to the previous version after updating SafeUTM from version 13.0. When updating UTM to version 13.0 and higher, all the information of the version...

Choosing Hardware Platform for SafeUTM

6. Instructions and Troubleshooting

Information about Software Platform SafeUTM is a Linux operating system installed on a server or virtual machine. SafeUTM is based on Fedora 31 and contains a Linux kernel with a set of drivers from this OS with minor changes on our part. Thus, SafeUTM supp...

Support of Outdated Encryption Algorithms

6. Instructions and Troubleshooting

SafeUTM is based on Fedora operating system. In Fedora 33, which was used in the previous SafeUTM version, the current system-wide encryption policy has been updated to further disable outdated cryptographic protocols (TLS 1.0 and TLS 1.1), weak Diffie-Hellman...

Configuring Proxifier for Direct Connections to Proxy Server

6. Instructions and Troubleshooting

When using direct connections to a proxy server, access to the Internet will be supported by all programs that have proxy server settings, or by programs that use proxy system settings (from Internet Explorer). However, some software does not have proxy ser...

Blocking Popular Resources

6. Instructions and Troubleshooting

Blocking Remote Access Programs TeamViewer TeamViewer can be blocked using the Application control module.  To do this, select the protocol of the same name in the rule for users or groups. Blocking Anonymizers You can block anonymizers in Traffic rule...

Transferring Data and Settings to Another Server

6. Instructions and Troubleshooting

In order to transfer the installed SafeUTM from one server to another with all the settings saved, follow these steps: Step 1: Copying backups from the server Go to Server Management -> Backup -> create a backup of the server settings. Download the created...

Error ERR_CONNECTION_TIMED_OUT When Opening Site or Site Does Not Open

6. Instructions and Troubleshooting Troubleshooting

Step 1. Check if the site opens in Allow Internet to all mode: Click on the technical support icon in the upper right part of the window. Slide Allow Internet to everyone to the Enabled position: Open the website. If the site does not open, check...

What to Do If Internet Does Not Work

6. Instructions and Troubleshooting Troubleshooting

Step 1. Check user parameters Make sure that the user being checked is logged in to the server. Possible user statuses are described in the chapter User Tree. Step 2. Checking the user's computer Run ping command from the user's computer to address 8.8.8....

Authorization error "The browser is outdated"

6. Instructions and Troubleshooting Troubleshooting

If you are using a browser that does not support UTM, then the error Your browser is outdated will appear during authorization. This version of the browser is not secure and unsupported by modern web technologies. Please install the latest version of one of th...

Firewall

4.4. Setup - Traffic Rules

Principle of Operation One of the main means of traffic management on the server is a firewall. It helps to limit user traffic: From LANs to external ones via the server. Between different LANs of the server. To the SafeUTM server. The principle of ...

Licensing

2. General Information

Licensing Scheme At the moment SafeUTM license has two types of licenses: Free trial; Enterprise. Both types of licenses can be acquired by contacting your SafeDNS manager.

License Management

5. Maintenance

Licensing Scheme At the moment SafeUTM license has two types of licenses: Free trial; Enterprise. Both types of licenses can be acquired by contacting your SafeDNS manager. Viewing license information A detailed view of the server and license inf...

Central Console

4.7. Setup - Server Management Central Console

Helps to centrally manage UTM servers. Safe Center is a central console that will help you administer multiple SafeUTM servers at once. Currently does not require licensing and has no restrictions on use. Automatically propagates security policies to all co...

Policies

4.7. Setup - Server Management Central Console

The principles of operation of the sections Firewall, Application Control, Content Filter, and Traffic Shaping with connected UTM are identical. Consider it using the Firewall section as an example. Firewall The Safe Center firewall contains only FORWARD a...

Objects

4.7. Setup - Server Management Central Console

Objects created in Safe Center are migrated to connected SafeUTMs. The SafeUTM administrator can use these objects to create rules. When an object is deleted from Safe Center, the object is also deleted from SafeUTM. If a rule with a deleted object was create...

Services

4.7. Setup - Server Management Central Console

Network interfaces Unlike SafeUTM, only a local Ethernet interface is created in Safe Center. To do this, click Add, select a network card, and fill in the required fields: Interface name - Name to identify the interface; Network card - Network adapter th...

Server Management

4.7. Setup - Server Management Central Console

In the central console (Safe Center), the sections Automatic Update, Backup, and Terminal are similar to these sections in SafeUTM. Administrators In Safe Center, you can create several administrators with different roles: Administrator - an administrat...