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Server Update

5. Maintenance

Updating the server is possible exclusively over the network. It is not possible to upgrade using an installation disk or USB flash drive. Automatic Update Automatic update parameters are configured in Server Management -> Automatic update. Field Defer ...

Server Registration

5. Maintenance

It is necessary for the full operation of SafeUTM after installation. To register a server, the Internet must be available on it (be sure to set up a connection to the Internet provider before registration). After that, please contact your manager or techn...

Data Backup and Recovery

5. Maintenance

Backup Providing users with stable access to the Internet is the main task solved by the Internet gateway. However, sometimes there are situations that lead to system failures and subsequent disruption of Internet access. Depending on the complexity of the fa...

Remote Assistant Mode

5. Maintenance

In order for the technical support service to connect to your server remotely, you need to enable the remote assistant mode. Operation of the server in this mode does not affect users' work. To enable the remote assistant mode, click on the assistant icon i...

Allow Internet to Everyone

5. Maintenance

This mode is used to diagnose problems. Active Allow Internet to everyone mode does not automatically turn off and works until you turn it off. In this case: Firewall rules won't work. Traffic filtering will not occur. Web statistics will not be collect...

Remote Access for Server Management

5. Maintenance

SSH Connection from Local Network To connect to the server's local menu from a local network via SSH, you must: 1. Allow SSH connection. To do this, go to Server Management -> Administrators and activate item Access via SSH from the local network.2. Connec...

Instructions for Creating VPN connection in Ubuntu

6. Instructions and Troubleshooting Instructions for Creating VPN Connections

Before setting up a VPN connection, in the user tree in the desired user’s card, check the box Allow remote access via VPN. To do this, go to Users -> User & Group: PPTP Protocol Before creating a connection in Ubuntu, go to SafeUTM, Users -> VPN connect...

Automatic Connection Creation

6. Instructions and Troubleshooting Instructions for Creating VPN Connections

Before configuring a VPN connection, in the user tree, open the card of the required user and set the Allow remote access via VPN flag. To do this, go to the Users -> User & Group section: L2TP/IPsec Protocol Important: L2TP IPsec clients behind the same...

Creating a VPN connection in Windows 10

6. Instructions and Troubleshooting Instructions for Creating VPN Connections

Before configuring a VPN connection, in the user tree, open the card of the required user and set the Allow remote access via VPN flag. To do this, go to the Users -> User & Group section: Creating a VPN connection in Windows 10 1. Click on the network c...

Creating a VPN connection in Windows 7

6. Instructions and Troubleshooting Instructions for Creating VPN Connections

Before configuring a VPN connection, in the user tree, open the card of the required user and set the Allow remote access via VPN flag. To do this, go to the Users -> User & Group section. Creating a VPN connection in Windows 7 L2TP IPsec clients behind ...

Instructions for Creating VPN Connection on Mobile Devices

6. Instructions and Troubleshooting Instructions for Creating VPN Connections

Before configuring a VPN connection, in the user tree, open the card of the required user and set the Allow remote access via VPN flag. To do this, go to the Users -> User & Group section: Connecting via the StrongSwan app 1. Click Add a VPN profile: 2 . ...

Instructions for creating a connection in Mac OS

6. Instructions and Troubleshooting Instructions for Creating VPN Connections

Before setting up a VPN connection, in the user tree in the desired users’ card check the box Allow remote access via VPN. To do this, go to Users -> User & Group: PPPoE Protocol To configure SafeUTM, go to Users -> VPN connections and check the box PPPoE ...

Connecting Wi-Fi Keenetic Routers via SSTP

6. Instructions and Troubleshooting Instructions for Creating VPN Connections

You can connect the user's home network to the VPN of the workplace network directly on the Keenetic router. (If you want to connect the office with Keenetic, follow the instructions). All routers based on KeeneticOS 3.x.x are supported. 1. Configure the u...

Access to Remote Networks via Router on LAN

6. Instructions and Troubleshooting

Deleting Direct Routing Between Router and LAN Hosts Let's say there is a router in the local UTM network that establishes communication with other networks (often using a tunnel). UTM is the default gateway for network clients. You want to set up routing o...

What to Do if Your IP is Blacklisted by DNSBL

6. Instructions and Troubleshooting

If you are using a public static IP address, then an IP address being in the blacklists may mean that bot activity, participation in DDoS attacks, or spam mailing has been recorded in your network. The presence of a dynamic IP address from the "home" IP add...

How to Restore Access to SafeUTM

6. Instructions and Troubleshooting

If you lose the Administrator’s password, you can reset it if you have physical access to the server. To do this, follow these steps: Reboot the server. When the GRUB bootloader menu appears with the choice of the Linux kernel to boot the system, press E...

How to Restore to Previous Version after Updating SafeUTM

6. Instructions and Troubleshooting

We recommend using this feature if SafeUTM does not work correctly after an update. It is possible to restore to the previous version after updating SafeUTM from version 13.0. When updating UTM to version 13.0 and higher, all the information of the version...

Choosing Hardware Platform for SafeUTM

6. Instructions and Troubleshooting

Information about Software Platform SafeUTM is a Linux operating system installed on a server or virtual machine. SafeUTM is based on Fedora 31 and contains a Linux kernel with a set of drivers from this OS with minor changes on our part. Thus, SafeUTM supp...

Support of Outdated Encryption Algorithms

6. Instructions and Troubleshooting

SafeUTM is based on Fedora operating system. In Fedora 33, which was used in the previous SafeUTM version, the current system-wide encryption policy has been updated to further disable outdated cryptographic protocols (TLS 1.0 and TLS 1.1), weak Diffie-Hellman...

Configuring Proxifier for Direct Connections to Proxy Server

6. Instructions and Troubleshooting

When using direct connections to a proxy server, access to the Internet will be supported by all programs that have proxy server settings, or by programs that use proxy system settings (from Internet Explorer). However, some software does not have proxy ser...