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Network Analyzer Guide

This guide shows how to troubleshoot the internet issues on iOS and Android devices using Network Analyzer.


Installation

To run the diagnostics, please download and install the Network Analyzer app from the Google Play:
https://play.google.com/store/apps/details?id=net.techet.netanalyzerlite.an

Or from the App Store:
https://apps.apple.com/us/app/network-analyzer/id562315041

How to use the app

Once the Application installed, please run it and open the Tools tab:


1.Network Analyzer Guide.png


Select the Query type: DNS and the Settings: TXT.

Set the query address: black.safedns.com and press the Start button.


2.Network Analyzer Guide.png


This is an example of the correct response:


4.Network Analyzer Guide.png


The first underlined part shows the public IP address of your network.

The second underlined part shows the ID of your filtering policy that can also be found here - https://www.safedns.com/cabinet/policy/

Troubleshooting

If you haven't added the IP address to the SafeDNS Dashboard, the second underlined number will show “0”.


5.Network Analyzer Guide.png


If the response contains the status message only, it usually means that DNS servers are  not configured on your router or your device.


6.Network Analyzer Guide.png

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